Renewals Representative, LATAM (Detroit, MI)

Dynatrace; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Dynatrace is seeking a Renewal Specialist based near Detroit to manage the entire renewal process and coordinate with Sales, Finance, and other teams. You will generate quotes 120 days in advance, engage customers in value discussions, and work with Account Managers and Customer Success Managers on renewal strategies.

This role requires strong organizational skills, the ability to handle high volumes, and excellent communication to ensure on-time renewals and accurate contract terms.

Qualifications

• Experience with software renewals.
• Ability to manage multiple priorities in a time-sensitive environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage and track the renewal process, coordinating with Sales, Finance and other teams.
• Collaborate with partners and customers on contracts and terms.
• Generate and send quotes 120 days in advance.
• Engage customers in value discussions to support on-time renewals.
• Work with Account Managers and Customer Success Managers on renewal strategies.
• Provide information on quotes, reinstatements, co-termination and consolidation of contracts.
• Meet deadlines and contribute to internal management reporting.

Skills

Renewals management

High-volume handling

Communication (verbal and written)

Self-motivation

Organizational skills

Tools

MS Word

Excel

Job description

Your role at Dynatrace

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
• Provide information for internal management reporting.
• Meet all contractual and reporting deadlines.
• Perform additional duties as required.

What will help you succeed

Minimum Requirements:

• Experience working with software renewals.
• Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
• Proven ability to manage high volumes of renewals at any given time.
• Self-starter, highly motivated, and committed to getting results.
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
• Excellent verbal and written communication skills.
• Proven track record of flexibility in a team setting.
• Excellent word processing and spreadsheet experience in MS Word and Excel.
• Based in a commutiable distance from our Detroit, MI office

Preferred Requirements:

• Portuguese/Spanish spoken and written advantageous.
• Knowledge of Dynatrace software products.
• Knowledge of licensing and product pricing.
• Basic Sales skills.
• Good numeracy skills.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You’ll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.