Renewals Pro: Accelerate Retention & Revenue

Cengage Group; Boise (ID); On-site; USD 50,000 - 64,000; Full time

Job summary

Cengage School is seeking a Subscription Renewal Specialist to manage and drive customer renewals with proactive engagement and strategic prioritization. You will work closely with sales and internal teams to minimize churn, identify expansion opportunities, and ensure renewals are completed efficiently.

Responsibilities include maintaining renewal logs in CRM, prioritizing high-value accounts, and participating in regular renewal strategy sessions.

Qualifications

• Strong organizational skills to manage multiple renewals simultaneously.
• Excellent written and verbal communication across teams.
• Experience managing CRM systems with clean data.
• Ability to prioritize work by urgency, value, and customer risk.
• Strong collaboration across sales and internal groups.
• Customer-focused attitude with proactive problem solving.
• Capacity to acquire and maintain product knowledge for renewals and growth.

Responsibilities

• Own and manage renewal pipeline using CRM dashboards.
• Maintain detailed notes on all customer interactions.
• Complete renewal strategies through defined stages and prioritize renewals by value and risk.
• Manage high-volume inbox with 24-hour response target.
• Prioritize high-value renewals to improve retention and revenue.
• Attend bi-weekly meetings to share renewal updates and plans.
• Collaborate with sales and internal teams on processes and tools.
• Develop product knowledge to identify expansion opportunities during renewals.
• Log all activity in CRM for reporting and forecasting.

Skills

Organizational skills

Communication

CRM experience

Prioritization

Collaboration

Customer focus

Product knowledge

Job description

Cengage School is seeking a Subscription Renewal Specialist to manage and drive customer renewals with proactive engagement and strategic prioritization. You will work closely with sales and internal teams to minimize churn, identify expansion opportunities, and ensure renewals are completed efficiently.

Responsibilities include maintaining renewal logs in CRM, prioritizing high-value accounts, and participating in regular renewal strategy sessions.