Renewals Manager

Bluesight; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Unlimited vacation days

Generous insurance coverage

401k with company match

Fun, collaborative culture

Job summary

Bluesight is seeking a Renewals Manager to secure contract renewals and minimize revenue churn across a $30M–$40M recurring base. You will negotiate terms, manage renewal contracts, and partner with Customer Success and Sales to maximize retention and growth.

The role requires deep experience in SaaS renewals, strong communication, and project management skills. The position reports to the Customer Success leadership and supports a continental United States focus.

Qualifications

• Minimum 5 years account management and renewal experience.
• Client service focus in all interactions.
• Ability to operate with high energy and flexibility in a fast-paced team environment.
• Excellent organizational and problem-solving skills.
• Strong communication skills internally and externally.
• Experience with Salesforce preferred.
• Experience in SaaS industry required; Healthcare SaaS experience preferred.

Responsibilities

• Demonstrate strong organization to manage the renewal lifecycle, from quoting, internal approvals, negotiation, and contracting.
• Manage and negotiate all existing renewal contracts for customer accounts, effectively communicate contract terms and pricing.
• Lead renewal engagements starting at least 90 days before renewal date.
• Maintain accurate data in CRM, including contact details, forecasting, pricing, and pipeline.
• Assist customers with renewal maintenance and invoicing requests.
• Foster relationships with the client base and drive retention.

Skills

Account management

Forecasting

Negotiation

CRM management

Communication

Relationship building

Deadline driven

Tools

Salesforce

Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

The customer Renewals Manager focuses on the latter half of the customer lifecycle: securing contract renewals, negotiating terms, and minimizing revenue churn. The Renewals Manager will be measured on ability to eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account. The territory encompasses a customer base worth $30M to $40M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams, like Customer Success and Sales, to ensure their success is absolutely pivotal to Bluesight’s continued growth.

Representative Responsibilities and Functions

• Demonstrate strong organization to manage the renewal lifecycle, from quoting, internal approvals, negotiation, and contracting
• Manage and negotiate all existing renewal contracts for customer accounts, effectively communicate contract terms, path to value, and position Bluesight for a positive outcome
• Strong project management practices, including the management of multiple renewal engagements, all commencing a minimum of 90 days prior to renewal date
• Maintain accurate and up-to-date data in CRM, such as contact details, forecasting, correct pricing, and pipeline management.
• Assist customers with requests related to renewal maintenance, and invoicing.
• Foster relationships with your client base
• Achieve and exceed established dollar and unit retention targets (by customer and by product) and upsell/cross sell expansion
• Probing for additional sales opportunities on all customer calls
• Develop a thorough understanding of the customers unique business goals and needs
• Lead quarterly account review sessions with Bluesight Commercial Leadership to communicate customer risk, overall health, and areas of business expansion

Required Qualifications

• A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution
• Demonstration of a client service focus to all interactions
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
• Ability to quickly establish rapport and build relationships
• Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
• Ability to read situations and people and react accordingly
• Proven ability to meet deadlines and deliver results in a timely manner
• Experience with Salesforce preferred
• Experience in SaaS industry required, Healthcare SaaS experience preferred

$80,000 - $100,000 a year

The standard base pay range for this role is $80,000 to $100,000 annually. In addition to base salary this position is also eligible for commission/variable compensation based on achieving specified quotas/KPIs with the expected OTR of $100,000-120,000 annually. Actual amounts and salary will vary depending on the position offered, experience, performance, and location.

This position is open to applicants in the continental United States.

Why Bluesight?

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

• Competitive salary
• Time off when you need it – unlimited vacation days!
• Generous insurance coverage
• 401k program with a company match
• Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.