Renewals Manager

Netwrix; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Continuous learning opportunities

Team town halls

Career growth and advancement

Job summary

Netwrix is seeking a Renewal Manager to lead end-to-end renewal negotiations and partner with Account Managers across the organization. You will coordinate with Finance, Support and Service Delivery to enhance the customer experience throughout the renewal journey.

Responsibilities include negotiating terms, forecasting renewals, and identifying up/cross-sell opportunities to drive revenue growth while maintaining strong customer relationships in a remote-first environment.

Qualifications

• 2+ years’ experience in renewal execution & negotiation.
• Must have curiosity-driven attitude.
• Consistent track record of achieving renewal targets.
• Thrives in a rapidly changing environment.
• Able to review processes and implement changes.
• Familiarity with Salesforce and opportunity data management tools.
• Excellent communication and interpersonal skills.
• Proactive and results driven.

Responsibilities

• Provide end-to-end renewal negotiation and maintain knowledge of contracts.
• Navigate cross-functionally using internal nets to support regions.
• Understand Netwrix Terms and Conditions and apply renewal policies.
• Employ negotiation methods that benefit Netwrix and customers.
• Forecast renewals accurately to support monthly/quarterly targets.
• Drive renewal-driven revenue with analytics and cross-sell insights.
• Maintain renewal processes to ensure timely closures.

Skills

Renewal negotiation

Salesforce

Communication

Customer empathy

Change readiness

Process improvement

Sales technology

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CRM data management

Job description

At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.

Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.

Position Overview

As a Renewal Manager, you are responsible for delivering end-to-end renewal negotiation through partnership with Account Managers and the extended account team. You will liaise closely with many other Netwrix business functions, including Finance, Support and Service Delivery to support the Customer Experience team in delivering outstanding customer experience through their journey.

You will be responsible for interfacing with customers on Netwrix’s behalf to negotiate commercial terms and drive incremental revenue. You will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to Netwrix’s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

Responsibilities

• Provide end-to-end renewal negotiation, maintain knowledge of commercial contracts.
• Leverage internal Netwrix networks to navigate cross-functionally and regionally.
• Possess knowledge of Netwrix Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to Netwrix and the customer.
• Knowledgeable in commercial strategies and forecasting principles.
• Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Sales team.
• Development and application of the renewal process to ensure renewals are closed in a timely fashion.
• Direct communication with customers to negotiate terms and conditions and render renewal contracts.
• Ensuring renewals are forecast correctly to maximize accuracy and provide realistic monthly and quarterly attainment to target.
• Driving customer retention, with focus on continuous improvement of the customer experience and automation of the customer journey.
• Growing revenue through customer base analysis and reporting of up/cross-sell opportunities to the Customer Experience team.
• Working with internal partners in the Customer Experience team and Revenue Operations to deliver renewal process improvements.

Qualifications

• 2+ years’ experience in renewal execution & negotiation
• Must win curiosity led attitude.
• Consistent track record of achieving sales or renewal targets.
• History of thriving in a rapidly changing environment.
• Ability to review current processes and procedures and make changes if required.
• Familiarity with Salesforce and opportunity data management tools.
• Excellent communication and interpersonal skills.
• Proactive and results driven.
• Strong empathy for customers and passion for revenue and growth.
• Proficiency with Sales technology to advance the customer experience.

Our Values

At Netwrix, our values guide every action:

• Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
• Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
• Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
• Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
• Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
• Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
• eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.

Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.

Why You’ll Love Working at Netwrix

• Continuous Learning and Development Opportunities
• Team-Oriented, Collaborative, and Innovative Work Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement

We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.

Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.