Renewals & Growth Specialist

Commerce; United States; Hybrid; USD 62,000 - 104,000; Full time

Job summary

Commerce, the parent of BigCommerce, is seeking a Customer Success Renewal Specialist for its CSS team. You will identify at-risk accounts, negotiate renewal terms, and close multi-year deals while coordinating with Sales and Customer Success to optimize outcomes for merchants.

You will engage directly with merchants to resolve issues, retain their business, and explore upsell opportunities, contributing to a high‑growth, AI‑driven commerce ecosystem that values responsible use of technology and

Qualifications

• 2+ years in renewal or sales role with negotiation experience.
• Experience in a customer-facing, service-oriented role.
• Excellent written and verbal communication; ability to resolve issues.
• Professional, calm and empathetic under pressure.
• Familiarity with Salesforce CRM, Zendesk, and BI tools.

Responsibilities

• Identify at-risk customers and develop renewal strategies.
• Maintain ongoing customer engagement through the renewal cycle.
• Negotiate multi-year renewals to retain business and close deals.
• Support closing renewal deals and ensure on-time renewals within budget.
• Identify upsell/cross-sell opportunities during renewal engagements.
• Collaborate with Sales and Customer Success to address merchant feedback.
• Analyze merchant behavior and coordinate with Product/BD to improve offerings.

Skills

Renewals

Negotiation

Customer-facing

Communication

Cross-functional collaboration

Tools

Salesforce CRM

Zendesk

Tableau

MS Office

Google Workspace

Job description

Commerce, the parent of BigCommerce, is seeking a Customer Success Renewal Specialist for its CSS team. You will identify at-risk accounts, negotiate renewal terms, and close multi-year deals while coordinating with Sales and Customer Success to optimize outcomes for merchants.

You will engage directly with merchants to resolve issues, retain their business, and explore upsell opportunities, contributing to a high‑growth, AI‑driven commerce ecosystem that values responsible use of technology and