Renewals Analyst

Stripe; Chicago (IL); Hybrid; USD 160,000 - 216,000; Full time

Benefits offered by this job

Equity

Bonus/Commissions

401(k) plan

Medical, Dental, and Vision Insurance

Wellness stipend

Job summary

Stripe is seeking an analyst to join Renewals operations to help build foundational processes, measure performance, forecast, and drive data-driven improvements across the business.

You will contribute to GTM Post Sales Strategy & Operations, collaborating across the Americas, Europe and Asia Pacific to deliver actionable insights and cross-functional reporting that support renewal growth and revenue optimization.

Qualifications

• 5+ years of operations experience in a software solutions or technology company.
• 3+ years working with a GTM or Sales organization.
• Strong comfort with LLM and AI tooling (e.g. Cursor, Claude Code or Open AI).
• Data Analytics (Google Sheets/Excel data manipulation, SQL).
• Business and operational SLA reporting.
• Communicate clearly, proactively, and concisely.
• Self-starter and comfortable dealing with ambiguity.

Responsibilities

• Set annual and quarterly SOKRs and track performance.
• Build actionable reports and insights for leadership reporting forums.
• Prepare for QBRs and other leadership meetings.
• Examine operational or financial data to uncover trends and guide decision-making.
• System and operational workflow management analysis and investigation.
• Improve business processes through data driven decisions.

Skills

Data Analytics

SQL

Communication

Self-starter

Ambiguity tolerance

Tools

Tableau

SFDC

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Stripe has a growing focus on our Renewals business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional product partners, and leadership. Partnership is provided across three pillars:

• Strategy and planning
• Operations
• Analytics and insights

Within the GTM Strategy & Operations organization, our team, the renewals team of our GTM Post Sales Strategy & Operations is focused on driving business changes across business operations, insights, process, and tooling. We facilitate incremental Stripe productivity improvements to help our specialized sellers deliver key revenue results for their remit and drive Stripe Revenue. We are a global team with resources in the Americas, Europe and Asia Pacific.

What you’ll do

Our team is still very nascent, with the majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This analyst is a critical person to the foundations and scale of the Renewals business. Their role includes: measuring and providing insights on performance, forecasting, and process improvement.

Responsibilities

• Set annual and quarterly SOKRs and track performance.
• Build actionable reports and insights for leadership reporting forums.
• Prepare for QBRs and other leadership meetings.
• Examine operational or financial data to uncover trends and guide decision-making.
• System and operational workflow management analysis and investigation.
• Improve business processes through data driven decisions.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of operations experience in a software solutions or technology company.
• 3+ years working with a GTM or Sales organization.
• Strong comfort with LLM and AI tooling (e.g. Cursor, Claude Code or Open AI)
• Data Analytics (Google Sheets/Excel data manipulation, SQL).
• Business and operational SLA reporting.
• Communicate clearly, proactively, and concisely.
• Self-starter and comfortable dealing with ambiguity.

Preferred Qualifications

• Tableau or SFDC report development experience.
• Experience as a User and Report developer

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $150,200 - $225,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.