Renewal Manager

Meltwater; Charlotte (NC); Hybrid; USD 43,000 - 53,000; Full time

Job summary

Meltwater is hiring a Renewals Manager in the United States, based in Charlotte with a required in-office presence 3 days per week. You will drive on-time renewal revenue and collaborate with Customer Success and Account Managers to maximize customer value, retention, and growth.

You will manage renewal transactions, build relationships, and maintain CRM data, while negotiating upgrades and forecasting renewals. This role emphasizes teamwork, communication, and customer success.

Qualifications

• Bachelor's degree or higher required.
• 2+ years in customer success or SaaS.
• Excellent written and verbal communication in English.
• Collaborative mindset, able to work cross-functionally.
• Willingness to work in a hybrid schedule with in-office presence 3 days/week.

Responsibilities

• Lead initiatives to drive on-time renewal revenue.
• Collaborate with Customer Success Managers and Account Managers to drive value, retention, and growth.
• Proactively build relationships with customers and promote Meltwater resources.
• Manage transactional renewals, process transactions, and oversee contract execution.
• Identify upcoming renewals and maintain accurate account data in CRM.
• Develop quotes and handle renewal contracts administration.
• Drive accurate retention forecasting.
• Identify, negotiate, and secure upgrades on legacy agreements.

Skills

Communication

Collaboration

English

Hybrid work

Education

Bachelor's degree or higher

Job description

Description

What We’re Looking For:

We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You’ll Do:

• Lead initiatives to drive on-time renewal revenue
• Collaborate closely with Customer Success Managers and Account Managers to drive customer value, retention, and growth
• Proactively build relationships with customers and ensure they're aware of and using Meltwater's resources effectively
• Manage the transactional side of renewals, including processing transactions and overseeing contract execution
• Identify upcoming renewals and maintain accurate account data in our CRM
• Develop quotes and handle the administrative work involved in executing renewal contracts.
• Drive accurate retention forecasting
• Identify, negotiate, and secure upgrades on legacy agreements to align with current pricing
• Communicate renewal options clearly to customers and flag completed or at-risk renewals to internal stakeholders

What You’ll Bring

• A Bachelor's degree or higher is preferred for this role
• 2+ years experience in customer success or SaaS
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $43,000-$53,000 USD.

The expected On-Target Earnings (OTE) range is $72,000-$88,000 USD inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

When you'll join: September 2026

Our Story:

At Meltwater , we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.