Renewal Account Executive (Remote US in EST & CST)

Pitney Bowes; North Carolina; Remote; USD 25,000 - 35,000; Full time

Job summary

Pitney Bowes is seeking a Renewal Account Executive for the Digital Shipping Solutions team. This remote inside sales role focuses on renewing and expanding client relationships, driving ARR, and hitting OTE targets.

You will manage a portfolio, generate quotes, and close renewal opportunities via phone or virtual meetings with existing clients. Expertise in SaaS and strong communication are essential.

Qualifications

• Direct experience interacting with clients in sales capacity.
• Knowledge of Shipping or Mailing domain, including carrier solutions.
• Proven success selling SaaS solutions (eCommerce, warehouse shipping, mailing or office shipping).
• Proficient with CRM tools (Salesforce).
• Excellent written and verbal communication skills.

Responsibilities

• Manage, upgrade, and grow a portfolio of small and mid-sized accounts via proactive 40–60 daily outbound calls.
• Generate quotes, close activities, and process orders to retain core revenue.
• Present and close renewal opportunities virtually or by phone with existing clients.
• Navigate renewal requirements and document sales activities; maintain customer records.
• Forecast and build pipeline using Salesforce; address client objections effectively.

Skills

Outbound calling

SaaS sales

CRM Salesforce

Upsell / cross-sell

Client retention

Phone / virtual closing

Tools

Salesforce

Job description

We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We're Looking For People Who

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description

As a Renewal Account Executive within the Digital Shipping Solutions team, you will play a critical role in driving client retention and contributing directly to Pitney Bowes' Annual Recurring Revenue (ARR) goals.

The non-negotiable compensation for this role is $21.88 per hour. This position is also eligible for incentive-based earnings, bringing the total on-target earnings (OTE) to approximately $75,000 annually.

This is a remote Inside Sales position open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. Applicants must be legally authorized to work in the United States. Visa sponsorship is not available now or in the future.

A successful Renewal Account Executive will bring a client-centric mindset, a strong focus on closing business, and the ability to champion innovative ideas and strategies. You will serve as a subject matter expert on Pitney Bowes SendTech Shipping and Mailing Solutions.

Who You Are

• A product-oriented sales professional committed to delivering exceptional client satisfaction.
• Skilled at identifying upsell and cross-sell opportunities within the Pitney Bowes suite of solutions.
• Motivated to continually grow and develop as an Account Executive in the technology space.
• Experienced in Inside Sales, particularly within the Shipping or Mailing domains.

What You Will Do

• Manage, upgrade, and grow a portfolio of small and mid-sized business or multi-location accounts through proactive 40 - 60 daily outbound calling.
• Generating quotes, closing activities, and processing order information to retain core revenue.
• Present and close renewal opportunities virtually or by phone with existing clients.
• Navigate the requirements and regulations associated with renewal agreements.
• Plan and document sales activities, maintain accurate customer records, execute campaigns, build pipeline, and manage forecasting using Salesforce.
• Address and overcome client objections by effectively communicating program benefits, features, and Pitney Bowes' value proposition.
• Perform additional duties as assigned.

Your Background

• Direct experience interacting with clients in sales capacity.
• Comfortably initiating 40-60 outbound sales calls at a mid-level volume.
• Knowledge of Shipping or Mailing domain, including a foundational understanding of carrier solutions.
• Strong experience selling SaaS solutions, ideally in eCommerce, warehouse shipping, mailing solutions, or office shipping.
• Proficient with Salesforces Customer Relationship Management (CRM) tools.
• Demonstrated success in client retention.
• Proven ability to close business over the phone or in virtual environments.
• Excellent written and verbal communication skills.

Our Team:

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for