Removal & Customer Experience Team Lead

MAC.BID; Saint Peters (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

Employee credit each week to bid onour

401(k) with employer match after 90 em

Job summary

MAC.BID, based in Missouri, seeks a Removal Team Lead to supervise a team handling customer pickups, scans, and inventory in a warehouse setting. You will ensure a high standard of customer service, train staff, and work with the GM on escalations and performance reviews.

Role requires on-site availability, ability to lift up to 25 lb solo (50 lb with team) and a high school diploma or equivalent. Eligible for benefits including healthcare and 401(k).

Qualifications

• On-site work required; Mon–Fri, 8-hour shifts with 30-min lunch; hours vary by workload.
• Must be able to lift 25 pounds solo, 50 pounds with a team lift.
• High school diploma or equivalent preferred.
• Must be customer-focused.

Responsibilities

• Assist customers in finding items according to racking system.
• Scan customers into the pick-up queue, and then out when merchandise leaves.
• Provide each customer with a great experience.
• Subject matter expert on all positions within the department.
• Ensure that each team member receives adequate training.
• Be responsible for the removal team to meet the goals necessary for company growth.
• Communicate effectively with the GM on matters to be escalated.
• Adjust, approve, and submit team timesheets.
• Determine with the GM any disciplinary action for policy violations.
• Provide input to the GM in the evaluation process.
• Coordinate and communicate with the supervisory team.
• May be required to obtain forklift certification based on business needs.

Skills

Customer-focused

On-site availability

Ability to lift 25 lbs

Education

High school diploma or equivalent

Job description

MAC.BID, based in Missouri, seeks a Removal Team Lead to supervise a team handling customer pickups, scans, and inventory in a warehouse setting. You will ensure a high standard of customer service, train staff, and work with the GM on escalations and performance reviews.

Role requires on-site availability, ability to lift up to 25 lb solo (50 lb with team) and a high school diploma or equivalent. Eligible for benefits including healthcare and 401(k).