Removable Dental Lab Solutions Consultant

National Association of Dental Laboratories; Tampa (FL); On-site; USD 28,000 - 47,000; Full time

Job summary

National Association of Dental Laboratories is seeking a Removable Technical Consultant to provide phone consultations and technical advice on removable dental products, including dentures, partials, and related materials. The role blends customer interaction with CRM-based case management and documentation.

The ideal candidate has 4+ years as a Dental Lab Technician, strong English communication, and CDT or dental lab experience is preferred.

Qualifications

• Minimum 4 years experience as a Dental Lab Technician.
• High School Diploma or GED required.
• Understand application of removables case materials and solutions.
• Fluent in written and spoken English.
• CDT preferred.
• Prior experience in a dental lab preferred.

Responsibilities

• Provide phone consultation and technical advice to customers including doctors and dental office staff.
• Provide recommendations to customers on appropriate material options for best product outcome.
• Make outbound calls to dental office customers to resolve out of production case issues.
• Evaluate case issues and provide alternative solutions to customers in order to prevent remakes.
• Maintain daily call
• Ensure call communications are properly documented in the CRM system (LabTrack/CRS).
• Maintain KPIs for call productivity such as case turnaround time and call volume.
• Accurately represent DDS Lab products and warranties.
• Ensure follow-up responses to inquiries within designated time frames.
• Provide support to Account Management and Inside Sales teams by handling escalated technical calls.
• Manage Aging Cases workload to meet customer fulfillment.
• Respond to non-technical customer questions to maintain one-call resolution.
• Comply with safety and health protocols.
• Other Duties as Assigned

Skills

Stress management

Removable materials

Problem solving

Database navigation

Professional communication

Dependable

Angry customer handling

Schedule adherence

Dress code compliance

Fluent English

Education

High School Diploma or GED

Job description

National Association of Dental Laboratories is seeking a Removable Technical Consultant to provide phone consultations and technical advice on removable dental products, including dentures, partials, and related materials. The role blends customer interaction with CRM-based case management and documentation.

The ideal candidate has 4+ years as a Dental Lab Technician, strong English communication, and CDT or dental lab experience is preferred.