Remote Workforce Quality Analyst: QA & Data

Dayforce; Remote; USD 60,000 - 80,000; Full time

Job summary

A global relocation management company is seeking a Workforce Quality Analyst to oversee quality assurance processes. The role entails designing audits, providing feedback, and enhancing customer experience through continuous improvement. Candidates should possess a Bachelor's degree in a relevant field along with 3-5 years of experience in quality assurance or analysis. Proficiency in Microsoft Office and strong analytical skills are essential. The position is virtual, with a competitive hourly salary ranging from $24.04 to $28.85 USD.

Benefits

Comprehensive benefits package including Medical, Dental, Vision

401(k) and Employee HSA Match

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3-5 years of experience in Quality Assurance or as a Business Analyst.
• Proficient with Microsoft Office and analytical tools.

Responsibilities

• Design and conduct quality assurance reviews and audits.
• Provide detailed feedback and trend data to management.
• Participate in continuous learning and recommend process improvements.

Skills

Excellent communication skills (both written and verbal)

Strong quantitative and analytical skills

Proficiency in Microsoft Office (PowerPoint, Word, Excel, Power BI)

Outstanding customer service skills

Attention to detail and time management

Ability to collaborate successfully across departments

Education

Bachelor's degree in Information Technology, Math, Statistics, Data Mining, or related field

3-5 years of experience in Quality Assurance or Business Analyst

Tools

Microsoft Power BI

Job description

A global relocation management company is seeking a Workforce Quality Analyst to oversee quality assurance processes. The role entails designing audits, providing feedback, and enhancing customer experience through continuous improvement. Candidates should possess a Bachelor's degree in a relevant field along with 3-5 years of experience in quality assurance or analysis. Proficiency in Microsoft Office and strong analytical skills are essential. The position is virtual, with a competitive hourly salary ranging from $24.04 to $28.85 USD.