Remote Workforce Coach for Mental Health

The Allston Brighton Health Collaborative; Boston, Northern (MA, KY); Hybrid; USD 34,000 - 41,000; Part time

Job summary

The Cole Resource Center (CRC) Workforce Program is seeking a part-time Workforce Specialist to support individuals living with mental health challenges as they pursue vocational steps, offering compassionate listening, coaching, and safe spaces for information sharing. The WS will help develop educational opportunities for the peer community and report to senior CRC staff.

Responsibilities include onboarding, goal setting with clients, facilitating sessions, documenting interactions, leading

Qualifications

• Agreement with CRC’s mission and values
• Self-identification as a member of the mental health recovery community.
• Minimum two years professional experience in advising, counseling or coaching.
• Computer literacy with proficiency in Google Workspace, database use, and conferencing softwares (Zoom, GoToWebinar, etc).
• Excellent & compassionate interpersonal, verbal, and written communication skills.
• Well-organized and flexible, with strong time-management skills, ability to work both independently and collaboratively with a team, set priorities, and meet deadlines.
• Confident public speaking, facilitation, presentation or teaching experience required.
• Familiarity with available resources including training programs for peers living with mental health conditions.
• Capacity to maintain strict confidentiality and manage difficult conversations, including but not limited to redirecting or releasing participants from programs.

Responsibilities

• Engage in the Cole Resource Center Workforce Program training and onboarding to ensure standardized delivery of services to clients.
• Meet with clients to frame goals, offer feedback and guidance, and be an ongoing resource during their job search, career, or education coaching.
• Provide Peer Consult services as needed to address acute/one-time challenges faced by participants in their job search or workplace.
• Perform regular follow-up with participants to support and promote engagement.
• Document program participant interactions, maintain client records and collaborate with Workforce Team colleagues utilizing CRC’s secure database.
• Develop, coordinate and lead sessions of CRC’s signature Monday Workshops, plus other informational and upskilling opportunities for clients.
• Create resources for program development, innovation and communications for the CRC Workforce community use.
• Gain deep familiarity with, and contribute to, our internal resource database to make appropriate and timely referrals.
• Use survey tools and work with CRC leadership to track program metrics.
• Handle participant communication with compassion and total confidentiality; provide informed, empathetic and supportive guidance with confidence and discretion.
• Serve as a model of the highest level of professional behavior in both written and verbal interactions with clients.

Skills

Coaching

Active listening

Public speaking

Verbal communication

Written communication

Time management

Tools

Google Workspace

CRM/database

Video conferencing (Zoom)

Job description

The Cole Resource Center (CRC) Workforce Program is seeking a part-time Workforce Specialist to support individuals living with mental health challenges as they pursue vocational steps, offering compassionate listening, coaching, and safe spaces for information sharing. The WS will help develop educational opportunities for the peer community and report to senior CRC staff.

Responsibilities include onboarding, goal setting with clients, facilitating sessions, documenting interactions, leading