Remote Workers’ Compensation Claims Lead

Acrisure; Bradenton (FL); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) immediate vesting

HSA/FSA options

Paid time off

Parental leave

Job summary

Acrisure is seeking an experienced Workers’ Compensation Claims Supervisor to lead a team of claims professionals, ensuring exceptional claim handling, client service, and regulatory compliance. This role provides technical leadership, coaching, and oversight of complex claims to support quality outcomes.

In partnership with regional leadership, you will monitor workloads, maintain quality standards, and deliver outstanding service to clients while mentoring team members and developing claims

Qualifications

• Extensive workers’ compensation claims experience required.
• Experience handling complex workers’ compensation claims, including litigation, reserving, settlements, and claim strategy.
• Previous leadership, supervisory, or team lead experience strongly preferred.
• Experienced Senior Workers’ Compensation Adjusters with leadership ability encouraged to apply.

Responsibilities

• Lead, coach, and develop a team of approximately 4 to 6 workers’ compensation claims professionals.
• Serve as the primary technical resource for escalated workers’ compensation claim questions and complex claim strategy.
• Oversee claim handling activities to ensure compliance with company standards, client requirements, and applicable state regulations.
• Review complex claims involving compensability, coverage, litigation, reserving, settlements, and benefit determinations.
• Monitor team workloads, productivity, and claim quality while supporting timely claim resolution.
• Provide regular coaching, mentoring, and performance feedback to help develop adjusters and strengthen technical expertise.
• Approve claim settlements, reserve changes, and other claim decisions within established authority.
• Support litigation management, vendor oversight, and cost containment strategies to achieve quality claim outcomes.
• Ensure timely statutory filings, accurate documentation, and compliance with client handling instructions.
• Lead team meetings and establish accountability for operational goals and follow-up activities.
• Participate in recruiting, interviewing, onboarding, and developing claims professionals.
• Build strong relationships with clients, brokers, insureds, and internal leadership while supporting exceptional customer service.
• Participate in claim reviews, operational planning, and continuous improvement initiatives.
• Perform additional duties and projects as assigned.

Skills

Leadership

Coaching

Claims supervision

Communication

Mentoring

Team development

Education

Bachelor's degree in Business/Insurance

Workers’ Compensation certification

Professional designations (AIC, CPCU, ARM, WCCA)

Tools

MS Office

Claims management systems

Job description

Acrisure is seeking an experienced Workers’ Compensation Claims Supervisor to lead a team of claims professionals, ensuring exceptional claim handling, client service, and regulatory compliance. This role provides technical leadership, coaching, and oversight of complex claims to support quality outcomes.

In partnership with regional leadership, you will monitor workloads, maintain quality standards, and deliver outstanding service to clients while mentoring team members and developing claims