Lead Workers' Comp Claims Supervisor — Public Entities

Acrisure; Great Falls (MT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Wellness resources

Employee Assistance Program (EAP)

Commuter benefits

Legal plan options

Job summary

Acrisure is seeking an experienced Workers' Compensation Supervisor to lead a team of claims professionals specializing in workers' compensation for municipal entities and self-insured clients. This leadership role provides technical guidance, coaching, and ensures claims are managed per company standards and state regulations.

Working closely with the Regional Director, you will oversee claim quality, mentor a team of 4–6 people, and support development while delivering exceptional service to

Qualifications

• 5 to 7 years of workers' compensation claims handling experience required.
• Extensive experience handling lost time workers' compensation claims required.
• Strong knowledge of workers' compensation laws, claims administration, litigation management, reserving, settlements, subrogation, and cost containment required.
• Experience supervising, mentoring, leading, or coaching claims professionals strongly preferred.
• Experience managing claims for municipal entities, public sector employers, or self-insured programs highly beneficial.
• Multi-state workers' compensation claims experience beneficial.
• Strong analytical, negotiation, and decision-making skills.
• Excellent written, verbal, and presentation skills.
• Ability to build strong relationships with clients, brokers, insureds, and internal stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and claims management systems required.
• Willingness to travel occasionally for client meetings, claim reviews, and business needs.

Responsibilities

• Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals
• Review, assign, and oversee claim activity to ensure compliance with company standards, client handling instructions, and applicable state regulations
• Provide technical guidance on complex workers' compensation claims involving compensability, coverage, litigation, reserving, settlements, subrogation, and benefit administration
• Review and approve reserve changes, settlement authority, and other claim decisions within established authority levels
• Monitor claim quality, productivity, and workloads while supporting timely and accurate claim resolution
• Oversee litigation management, vendor utilization, and cost containment strategies to achieve quality claim outcomes
• Ensure timely statutory filings, accurate documentation, financial reporting, and proper claim coding
• Support claims involving municipalities, public entities, and self-insured programs while ensuring compliance with applicable statutory and regulatory requirements
• Monitor claim recoveries, including subrogation, Second Injury Fund recoveries, Social Security offsets, and Medicare-related recoveries
• Lead team meetings, establish accountability, and provide ongoing coaching, mentoring, and performance feedback
• Participate in recruiting, interviewing, onboarding, and developing claims professionals
• Assist the Regional Director with workload balancing, claim reviews, operational planning, and continuous improvement initiatives
• Participate in client meetings, claim reviews, and stewardship discussions while building strong relationships with clients, brokers, insureds, and internal business partners
• Perform additional duties and projects as assigned

Skills

Leadership

Coaching

Relationship management

Analytical

Negotiation

Presentation

Travel readiness

Education

High school diploma

Bachelor's degree beneficial

AIC

CPCU

ARM

WCCA

Tools

Microsoft Office

Claims management systems

Job description

Acrisure is seeking an experienced Workers' Compensation Supervisor to lead a team of claims professionals specializing in workers' compensation for municipal entities and self-insured clients. This leadership role provides technical guidance, coaching, and ensures claims are managed per company standards and state regulations.

Working closely with the Regional Director, you will oversee claim quality, mentor a team of 4–6 people, and support development while delivering exceptional service to