Remote WordPress Support Engineer — WOW Customer Care

Rocket.net; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote work anywhere

Flexible vacation

Paid education

Job summary

Rocket.net is hiring WordPress Support Engineers to deliver world-class customer service. The role requires strong WordPress background, excellent English communication, and a passion for helping customers solve technical WordPress issues with a friendly attitude.

You will be the first line of support, handling Live Chat, tickets, and Slack interactions, while ensuring smooth DNS and site migrations to Rocket.net.

Qualifications

• 2+ years of experience with WordPress.
• Excellent written and verbal communication in English.
• Experience with Live Chat and/or helpdesk tools.

Responsibilities

• Be the first point of contact for customers and own issues through resolution.
• Provide support via Live Chat, Tickets and Slack.
• Follow SOPs and escalate unresolved issues to internal teams.
• Troubleshoot and fix WordPress issues, assist migrations to Rocket.net.
• Write KBs and technical articles to share knowledge.
• Suggest feature requests by voicing customer needs to the development team.
• Assist customers with DNS pointing to Rocket.net.
• Deliver a WOW! customer experience.

Skills

WordPress

Customer support

Troubleshooting

English

Tools

WP-CLI

cPanel

NGINX

Apache

MySQL

Cloudflare

DNS

Redis

CDN

WAF

PHP

Job description

Rocket.net is hiring WordPress Support Engineers to deliver world-class customer service. The role requires strong WordPress background, excellent English communication, and a passion for helping customers solve technical WordPress issues with a friendly attitude.

You will be the first line of support, handling Live Chat, tickets, and Slack interactions, while ensuring smooth DNS and site migrations to Rocket.net.