Remote Welcome Center Associate-Call Center

Fairview Lake YMCA Camps; Livingston (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a mission-driven organization that values community service and offers a supportive work environment. This role provides the opportunity to make a positive impact on members' lives through excellent customer service. You will be responsible for greeting members, answering inquiries, and processing registrations while enjoying professional development opportunities and complimentary access to YMCA facilities. If you have a passion for service and want to work in a collaborative setting, this is the perfect opportunity for you.

Benefits

Sign-on bonus

Professional development opportunities

Complimentary use of YMCA facilities

Supportive work environment

Qualifications

• Minimum of one year experience in customer service and/or sales preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet members and guests professionally, responding to inquiries efficiently.
• Process membership registrations and charge appropriate fees for services.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Organizational Skills

Education

High School Diploma

Associate Degree in Business or related area

Tools

Microsoft Office

Active-net

Camp Brain Software

Job description

Employer Industry: Nonprofit Organization (YMCA)

Why consider this job opportunity:

1. Sign-on bonus may apply
2. Salary up to $22.80 per hour
3. Professional development opportunities and complimentary use of YMCA facilities
4. Opportunity to work in a mission-driven organization focused on community service
5. Supportive and collaborative work environment
6. Chance to make a positive impact on members' lives through excellent customer service

What to Expect (Job Responsibilities):

1. Greet members and guests professionally, responding to their inquiries efficiently
2. Answer phone calls within three rings, providing clear information about facilities and programs
3. Handle negative feedback courteously and forward suggestions to supervisors
4. Process membership registrations and charge appropriate fees for services
5. Assist with outbound calls and maintain communication with members and staff

What is Required (Qualifications):

1. High School Diploma; Associate Degree in Business or related area preferred
2. Minimum of one year experience in customer service and/or sales preferred
3. Strong communication and interpersonal skills
4. Computer literacy in Microsoft Office; prior knowledge of Active-net and Camp Brain Software is a plus
5. Valid Driver’s License and reliable transportation

How to Stand Out (Preferred Qualifications):

1. Bilingual ability (Spanish/English) preferred
2. Experience with customer service in a nonprofit or community-focused environment
3. Ability to travel up to 10% of the time
4. Demonstrated ability to work under minimal supervision and make sound decisions
5. Strong organizational and detail-oriented skills