Remote Welcome Center Associate-Call Center

Lensa; Livingston (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading organization in community service seeks a Remote Welcome Center Associate to enhance member interactions and support YMCA's mission. This role involves customer service, handling inquiries, and promoting programs while maintaining a positive environment. Ideal candidates will possess strong communication skills and a commitment to the YMCA's core values.

Benefits

Professional development

Free YMCA facility access

Qualifications

• At least one year of customer service or sales experience preferred.
• Ability to travel 10%; valid driver’s license and reliable transportation required.

Responsibilities

• Greet members & guests professionally and enthusiastically.
• Answer calls promptly, provide facility and program information.
• Charge fees according to YMCA policies and process registrations.

Skills

Communication

Interpersonal Skills

Organizational Skills

Bilingual (Spanish/English)

Education

High School Diploma

Associate Degree in Business

Tools

Microsoft Office

Active-net

Camp Brain

Job description

Remote Welcome Center Associate-Call Center

Lensa is the leading career site for job seekers at every stage of their career. Our client, Metro YMCA of the Oranges, is seeking professionals. Apply via Lensa today!

Position: Remote Welcome Center Associate-Call Center

Location: Association Services, 304 South Livingston Avenue, LIVINGSTON, New Jersey, United States of America

Req #: 1643

Date: Saturday, May 10, 2025

We are an all-inclusive organization committed to nurturing the potential of kids, promoting healthy living, and fostering social responsibility. As a growing, mission-focused association of YMCAs, the Metro YMCA of the Oranges offers an exciting opportunity for a motivated, mission-driven individual to join our team.

Sign-on bonus may apply.

This role supports the YMCA's mission to strengthen communities through youth development, healthy living, and social responsibility, involving the development and implementation of new programs. Under the supervision of the Call Center Coordinator, the Welcome Center Associate is the first point of contact at the Central Call Center, responsible for greeting members, answering inquiries, promoting memberships and programs, processing transactions, and providing excellent customer service.

Essential Functions

1. Greet members & guests professionally and enthusiastically, responding efficiently to their needs.
2. Use Listen First skills during interactions with members, guests, and staff.
3. Answer calls promptly, provide facility and program information clearly, and escalate or record inquiries as needed.
4. Handle feedback courteously, record suggestions, and refer members to appropriate staff.
5. Promote a welcoming environment, ensuring positive relations.
6. Charge fees according to YMCA policies and process registrations accurately.
7. Make outbound calls as required, arrive on time, and work entire scheduled shifts.
8. Address emergency situations professionally and promptly.
9. Participate in meetings, trainings, and professional development activities.
10. Support the overall performance and positive image of the YMCA.
11. Demonstrate YMCA’s core values of Caring, Honesty, Respect, and Responsibility.
12. Maintain professional behavior and cooperate with staff and members.
13. Perform additional duties as assigned and attend in-person meetings when required.

YMCA Competencies

• Mission Advancement: Demonstrate YMCA values, support community needs, and contribute to fundraising efforts.
• Collaboration: Work effectively with diverse individuals, build rapport, and assist in developing others.
• Operational Effectiveness: Make sound judgments, embrace new approaches, set goals, and follow policies.
• Personal Growth: Pursue self-development, adapt to change, and stay current with technology and best practices.

Minimum Requirements

• High School Diploma; Associate Degree in Business or related field a plus.
• At least one year of customer service or sales experience preferred.
• Ability to travel 10%; valid driver’s license and reliable transportation required.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office; knowledge of Active-net and Camp Brain is a plus.
• Bilingual (Spanish/English) preferred.
• Ability to react calmly to emergency situations and work independently within YMCA guidelines.

Physical Demands: Sufficient strength, agility, and mobility for indoor and outdoor activities.

Internal candidates should apply via the Careers section of the Dayforce Employee Account. We offer professional development and free YMCA facility access. We are an EEO/AA employer; employment is contingent upon background checks.

Additional Details

• Pay Type: Hourly
• Min Rate: $16.01
• Max Rate: $22.80