Remote Weekend Dispatcher – Part-Time, Dynamic Support

E. Dennis AC, Plumbing, & Electrical; Marietta (GA); Remote; USD 25,000 - 39,000; Part time

Job summary

E. Dennis AC, Plumbing, & Electrical is seeking a Dispatcher for a part-time remote role with potential for additional hours during the week.

You will prioritize calls by urgency, assign the right technician, and serve as the primary communication conduit for field technicians, updating on customers, parts, and job progress. You’ll collaborate with call center, customers, technicians, and management, balancing workloads and maintaining schedules while supporting a fast-paced, dynamic environment

Qualifications

• Nights & Weekend availability is a MUST.
• Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric).
• Strong communication skills - written & verbal.
• Able to multi-task, work independently, & strong organizational skills.
• Familiarity with greater Marietta area.

Responsibilities

• Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location.
• Work closely with management to balance the workload for technicians.
• Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day.
• Interact with technicians regularly and act as a coach/cheerleader to keep them motivated.
• Respond to special requests from customers related to jobs performed by a technician.
• Follow up on all pending/recommended work.
• Contact customers with parts pending and the status of parts.

Skills

Decisive

Great communicator

Team player

Adaptable

Digitally agile

Job description

E. Dennis AC, Plumbing, & Electrical is seeking a Dispatcher for a part-time remote role with potential for additional hours during the week.

You will prioritize calls by urgency, assign the right technician, and serve as the primary communication conduit for field technicians, updating on customers, parts, and job progress. You’ll collaborate with call center, customers, technicians, and management, balancing workloads and maintaining schedules while supporting a fast-paced, dynamic environment