Remote VP, Managed Services & MSSP Growth

CruiTek, LLC; Duluth (GA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary & bonus

Remote work options

Health insurance

Professional development

Career growth

Job summary

CruiTek, LLC is seeking a VP of Managed Service Provider (MSP) to lead and scale the MSSP and broader managed services business, owning P&L, setting strategic direction, and ensuring delivery excellence in a fast-growing environment. The ideal candidate has 10+ years in managed services/MSSP leadership, proven experience building large MSP teams, and a track record in M&A integration.

Certifications such as CISSP, ITIL, or PMP are preferred.

Qualifications

• 10+ years of progressive experience in managed services, MSSP, or IT services delivery leadership roles.
• Prior experience within a VAR, systems integrator, or managed services provider is a MUST.
• Relevant industry certifications (e.g., CISSP, ITIL, PMP) are preferred.
• Proven track record owning P&L responsibility for a managed services or MSSP business unit.
• Deep understanding of MSSP delivery models, including SOC operations, monitoring, and security service delivery, is a strong asset.
• Experience leading teams through M&A integration, including aligning service delivery models across acquired entities.
• Strong track record of building and scaling delivery processes, automation, and tooling to support growth.
• Excellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teams.

Responsibilities

• Own the P&L for the Managed Services/MSSP business unit, including revenue growth, margin management, and cost optimization
• Lead service delivery strategy across managed security, infrastructure, and IT operations offerings
• Ensure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the managed services customer base
• Build and scale delivery processes, tooling, and automation to support growth while maintaining service quality
• Partner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunities
• Lead, mentor, and develop managed services leadership and delivery teams
• Drive vendor and technology partner relationships relevant to the managed services portfolio (e.g., security, monitoring, and automation platforms)
• Oversee integration of managed services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizations
• Establish and report on key operational and financial metrics to executive leadership

Skills

MSP experience

P&L ownership

Delivery leadership

MSSP

M&A integration

SOC operations

Automation

Executive partnership

Job description

CruiTek, LLC is seeking a VP of Managed Service Provider (MSP) to lead and scale the MSSP and broader managed services business, owning P&L, setting strategic direction, and ensuring delivery excellence in a fast-growing environment. The ideal candidate has 10+ years in managed services/MSSP leadership, proven experience building large MSP teams, and a track record in M&A integration.

Certifications such as CISSP, ITIL, or PMP are preferred.