Remote Volunteer IT Support Technician

WeVote; Oakland (CA); On-site; Part time

Job summary

WeVote is seeking a volunteer IT System Support Technician in Oakland, California. This role requires a commitment of 5 hours per week, providing essential technical support and communication with users via the Zendesk system.

As a part of the WeVote movement, you will develop key technical skills and positively impact voter participation while collaborating with a dedicated team. Ideal candidates should have 1-2 years of technical support experience and be detail-oriented.

Qualifications

• 1-2 years of experience in technical support.
• Good written communication skills.
• Capability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-line support for incoming support tickets.
• Maintain a 1-business day response time for candidate and internal support inquiries.
• Collaborate with partner teams to resolve candidate/user needs.

Skills

Google Workspace

Technical support experience

Zendesk or similar tools

SAAS product support

Detail oriented

Written communication skills

Analytical thinking

Ability to explain technical concepts

Job description

WeVote is seeking a volunteer IT System Support Technician in Oakland, California. This role requires a commitment of 5 hours per week, providing essential technical support and communication with users via the Zendesk system.

As a part of the WeVote movement, you will develop key technical skills and positively impact voter participation while collaborating with a dedicated team. Ideal candidates should have 1-2 years of technical support experience and be detail-oriented.