Remote VoIP Operations Engineer - Asterisk & SIP

Velocity

United States

Remote

USD 90,000 - 140,000

Full time

3 days ago

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Benefits offered by this job

PTO & Holidays

401K with Employer Match

Life Insurance

Job summary

Velocity is seeking a Network Operations Engineer with a strong VoIP background to join the NOC. Remote work offered in the United States.

The role involves implementing and operating Velocity’s VoIP and telephony services and serving as the VNOC escalation contact. The ideal candidate has hands-on experience with Asterisk PBX, SIP, and related VoIP protocols, and can lead cross-functional projects while communicating effectively with technical and non-technical stakeholders.

Qualifications

2+ years of experience implementing, troubleshooting, and maintaining VoIP systems.
Experience with telephone networks - POTS and VoIP.
Familiarity with telephony standards and protocols - H.323, MGCP, ISDN, SIP, RTP.
Experience in Linux-based open-source environments.
Bachelor’s degree in technology or equivalent (5 years).

Responsibilities

Serve as a primary escalation contact for Voice Network Operations Center (VNOC).
Operate Asterisk PBX, call management systems, and IVRs located in diverse regions.
Provide expertise in VoIP technologies for hospitality and enterprise environments.
Lead design work for hospitality and enterprise customers.
Function as technical lead for VoIP projects.
Coordinate installation, configuration, and testing of VoIP components.
Create and maintain documentation to support VoIP implementation and management.
Collaborate with engineering to meet customer needs and security requirements.
Engage external vendors to enhance team capabilities.
Participate in on-call rotation and may work off-hours.
May require up to 20% travel.