Remote Veterinary Support Specialist

Instinct Science; United States; Remote; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401K with match

Flow State Fridays

Zusammenfassung

Instinct Science, a veterinary software innovator, is seeking a fully remote customer support specialist to help clinics and teams use Instinct EMR and related tools. You will respond to inquiries via email, chat, phone and social channels, diagnose issues, and guide users to resolution.

You will document interactions, follow up on escalations, participate in training sessions, and assist onboarding to ensure customers are proficient with Instinct products.

Qualifikationen

• Understanding of veterinary terminology and workflows.
• Excellent verbal and written communication skills.
• Ability to multitask and manage a high volume of customer inquiries.
• Strong problem-solving skills and ability to handle difficult or unexpected situations.
• Empathic and caring attitude, even in stressful situations.
• Availability to work overnights and weekends.
• 3+ years experience in a veterinary hospital.
• Experience using or installing Instinct EMR.

Aufgaben

• Understand, categorize, and diagnose customer requests quickly and efficiently, via email, chat, phone, social media, etc.
• Stay on top of production issues and be creative in suggested workarounds to coach users, as needed
• Document all customer interactions, issues, and resolutions and ensure customer issues or requests are fully resolved by conducting follow-ups or checking the status of escalated matters
• Participate in available training sessions to enhance product knowledge and improve your customer service skills.
• Provide assistance in the onboarding and training processes for products and services as required, ensuring customers are well-equipped to utilize Instinct effectively

Kenntnisse

Veterinary terminology

Verbal and written communication

Multitasking

Problem solving

Empathy

Overnight/weekend availability

Tools

Instinct EMR

Jobbeschreibung

Instinct Science, a veterinary software innovator, is seeking a fully remote customer support specialist to help clinics and teams use Instinct EMR and related tools. You will respond to inquiries via email, chat, phone and social channels, diagnose issues, and guide users to resolution.

You will document interactions, follow up on escalations, participate in training sessions, and assist onboarding to ensure customers are proficient with Instinct products.