Remote Vendor Performance Lead — Stars & Quality Outcomes

Humana, Inc.; Annapolis (MD); Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement savings plan

Paid time off & holidays

Job summary

Humana, Inc. is seeking a Program Lead for Enterprise Clinical Partnerships (ECP) Performance Management.

This role drives performance through governance, analytics, and cross-functional collaboration to deliver measurable value for members, providers, and Humana. Responsibilities include leading performance management across a vendor portfolio, developing executive dashboards, and translating data into strategic actions.

Qualifications

• 7+ years of experience in healthcare operations, strategy, performance management, consulting, quality improvement, vendor management and/or program management
• 3+ years of experience leading complex cross-functional initiatives
• Experience using data and performance metrics to drive business decisions and improvement initiatives

Responsibilities

• Lead performance management activities across a portfolio of Enterprise Clinical Partnership programs and vendors.
• Develop and maintain program health scorecards, performance dashboards, executive reporting, and business reviews.
• Analyze clinical, operational, financial, enrollment, engagement, Stars, HEDIS, and quality performance metrics to identify opportunities and risks.
• Partner with internal and external stakeholders to define improvement initiatives, action plans, and measurable outcomes tied to quality and performance objectives.
• Facilitate vendor performance reviews, quarterly business reviews (QBRs), and governance meetings.
• Identify opportunities for partnerships to improve quality outcomes, care gap closure, preventive care compliance, medication adherence, member experience, and population health performance.

Skills

Data-driven decisions

Executive communications

Performance metrics

Dashboards

Governance reporting

PowerPoint proficiency

Excel proficiency

Cross-functional leadership

Education

Bachelor's Degree

Master's degree (Desirable)

Tools

PowerPoint

Excel

Job description

Humana, Inc. is seeking a Program Lead for Enterprise Clinical Partnerships (ECP) Performance Management.

This role drives performance through governance, analytics, and cross-functional collaboration to deliver measurable value for members, providers, and Humana. Responsibilities include leading performance management across a vendor portfolio, developing executive dashboards, and translating data into strategic actions.