Remote UX Researcher – Shape Crypto Fintech Experiences

Design Better Podcast; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Competitive salary and equity

Insurance (medical/dental/vision)

Flexible hours & remote

Unlimited vacation

401(k) retirement plan

Wellness stipend

Weekly meal stipend

Learning stipend

Remote setup stipend

Job summary

Phantom is seeking an experienced UX Researcher to understand how people manage money, discover opportunities, and trade with confidence. You will combine direct user understanding with behavioral data to influence strategy and execution across Product, Design, Engineering, and Data Science.

You will partner with cross-functional teams to prioritize research questions, uncover unmet needs, and test concepts across the product lifecycle.

Qualifications

• Significant experience leading product research end to end with ownership影
• Strong qualitative research craft and judgment for methods across interviews, observation, usability tests and surveys
• Sound analytical judgment and ability to partner with Data Science and interpret behavioral data
• Experience building or improving a research practice in autonomous, prioritised environments
• Clear, direct communication and ability to translate research into actionable insights across teams
• Proactive ownership, sound judgment, and ability to move work forward when information is incomplete
• Curiosity about financial products and making complex experiences understandable

Responsibilities

• Partner with cross-functional teams to prioritize questions that matter most and align study scope with decisions and resources
• Lead discovery and evaluation across the product lifecycle and test early concepts in real contexts
• Collaborate with Data Science to connect insights with funnel and cohort analysis and experiments
• Translate research into concise insights and recommendations for strategy and product decisions
• Engage Product, Design, and Engineering in the research process and coach teams on lightweight studies
• Create accessible research through clear paths for researcher-led work and self-service, backed by a participant panel
• Build a listening loop with Support, Marketing, and Data Science to track changing needs across journeys

Skills

Product research leadership

Qualitative research craft

Analytical judgment

Research practice development

Clear communication

Ownership and urgency

Curiosity about financial products

Tools

Product analytics

SQL

AI-assisted research workflows

Job description

Phantom is seeking an experienced UX Researcher to understand how people manage money, discover opportunities, and trade with confidence. You will combine direct user understanding with behavioral data to influence strategy and execution across Product, Design, Engineering, and Data Science.

You will partner with cross-functional teams to prioritize research questions, uncover unmet needs, and test concepts across the product lifecycle.