Remote TV Cutter Specialist: Digital Ops Support

900 Insituform Technologies, LLC; Town of Chesterfield (NY); Remote; USD 65,000 - 90,000; Full time

Job summary

Insituform Technologies, LLC is seeking a Remote TV Cutter Support Technician to coordinate service requests and remotely control robots used in pipeline rehabilitation, inspections, and repairs. The role supports field crews from a home or office workstation and requires travel up to 10%.

Responsibilities include reviewing projects for remote connectivity, installing and updating software, and providing targeted remote technical support to Digital Truck operators to ensure data integrity and

Qualifications

• High School diploma or equivalent preferred; and a minimum of two years’ experience in trenchless installation, including robotic tap cutting (preferred).
• Proficiency with Microsoft Office is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Review projects and assess the remote connectivity potential at work locations.
• Diagnose and resolve hardware and software issues on computers installed in trucks, and validate data integrity to support digital programs.
• Define requirements for software updates and configuration to optimize data collection and system performance.
• Install, update, and configure software required for video recording and robot communication.
• Provide targeted remote technical support to Digital Truck operators to diagnose system issues and inform improvements.
• Operate remote cameras to videotape inside sewer lines for inspections.
• Remotely operate robots to repair sewer lines using appropriate tools and processes.
• Travel up to 10%.

Skills

Remote connectivity

Customer communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Insituform Technologies, LLC is seeking a Remote TV Cutter Support Technician to coordinate service requests and remotely control robots used in pipeline rehabilitation, inspections, and repairs. The role supports field crews from a home or office workstation and requires travel up to 10%.

Responsibilities include reviewing projects for remote connectivity, installing and updating software, and providing targeted remote technical support to Digital Truck operators to ensure data integrity and