Remote Cutter Digital Support Technician

900 Insituform Technologies, LLC; Town of Chesterfield (NY); Remote; USD 65,000 - 90,000; Full time

Job summary

Insituform Technologies, LLC is seeking a Remote TV Cutter Support Technician to coordinate service requests and remotely control robots used in pipeline rehabilitation, inspections, and repairs. The role supports field crews from a home or office workstation and requires travel up to 10%.

Responsibilities include reviewing projects for remote connectivity, installing and updating software, and providing targeted remote technical support to Digital Truck operators to ensure data integrity and

Qualifications

• High School diploma or equivalent preferred; and a minimum of two years’ experience in trenchless installation, including robotic tap cutting (preferred).
• Proficiency with Microsoft Office is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Review projects and assess the remote connectivity potential at work locations.
• Diagnose and resolve hardware and software issues on computers installed in trucks, and validate data integrity to support digital programs.
• Define requirements for software updates and configuration to optimize data collection and system performance.
• Install, update, and configure software required for video recording and robot communication.
• Provide targeted remote technical support to Digital Truck operators to diagnose system issues and inform improvements.
• Operate remote cameras to videotape inside sewer lines for inspections.
• Remotely operate robots to repair sewer lines using appropriate tools and processes.
• Travel up to 10%.

Skills

Remote connectivity

Customer communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Remote TV Cutter Support Technician

Will be responsible for coordinating service requests and conducting operations to remotely control robots performing pipeline rehabilitation functions such as inspections, service restorations, repairs, and quality issue resolutions. They will support operations by reviewing submitted projects for remote connectivity and providing assessments of the connectivity potential for the project. The Remote TV Cutter Support Technician will also coordinate the deployment, use, and recovery of temporary remote connectivity hardware (Starlink). This role operates remotely from onsite crews, being supported at a dedicated workstation located at a home or office at the discretion of the business.

Position Responsibilities & Accountabilities

• Review projects and assess the remote connectivity potential at work locations.
• Diagnose and resolve hardware and software issues on computers installed in trucks, and validate data integrity to support continuous improvement of digital programs.
• Define requirements for software updates and configuration to optimize data collection and system performance.
• Install, update, and configure software required for video recording and robot communication.
• Provide targeted remote technical support to Digital Truck operators to diagnose system issues, validate data integrity, and inform ongoing system and program improvements.
• Operate remote cameras to videotape inside sewer lines for inspections.
• Remotely operate robots to repair various sewer lines using appropriate tools and processes.
• Work with onsite technicians to service, adjust, and perform minor repairs to the camera, equipment, and attachments.
• Work with video software for pipeline rehabilitation projects.
• Setup and maintain a remote workstation at home or an office at the discretion of the business.
• Validate requests for service and schedule work with field teams.
• Maintain necessary logs of work performed and provide reports as required to supervisors and clients.
• Learn and follow Insituform's products, processes, safety procedures, installation techniques, and use of equipment.
• Effectively work with supervisors, clients, peers, and subordinates.
• Perform other duties as assigned.
• Ability to travel up to 10%.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School diploma or equivalent preferred; and a minimum of two years’ experience in trenchless installation, including robotic tap cutting (preferred).

Computer Skills

• Proficiency with Microsoft Office is preferred.
• Ability to use web browsers and online tools effectively to assess information, record work, and communicate with clients and supervisors is required.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
• ability to listen and comprehend instructions accurately;
• ability to communicate with homeowners/clients when required.

Mathematical Skills

• Ability to add, subtract, multiply and divide all units of measure, including whole numbers, common fractions and decimals; ability to use a computer to view data.

Reasoning Skills

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands/ Work Environment

Physical Demands: The role requires extended concentration and the ability to work at a computer terminal for long periods while operating a remote workstation. Physical activity may include walking/standing/bending/climbing and using hand tools, with the ability to lift, push, pull, and move up to 75 pounds and wear required PPE.

Work Environment: In performing the duties for this job, the employee will generally work in an inside controlled environment suitable for the operation of the remote workstation. Will occasionally be exposed to outside work conditions at work sites for training or other purposes.

About Insituform Technologies

Insituform Technologies, an Azuria Water Solutions company, is a leading worldwide provider of cured-in-place pipe (CIPP) and other technologies and services for the rehabilitation of pipeline systems. Insituform's businesses consist of sewer, drinking water, and energy and mining pipeline rehabilitation and protection. The company provides cost-effective solutions to remediate operational, health, regulatory and environmental problems resulting from aging and defective pipelines. Insituform's technologies allow its customers to avoid the extraordinary expense and extreme disruption that can result from traditional "dig and replace" methods.

For more details, visit www.insituform.com.

Benefits and Compensation

• We offer a competitive starting salary with career growth opportunities and a full benefits package including medical, dental, and vision Insurance, prescription drug coverage, 401k matching, tuition assistance, paid time off, and much more.

Equal Opportunity Employer

Azuria is an Equal Opportunity Employer.

Equal opportunity is a sound and just concept to which Azuria is firmly bound. Azuria will not engage in discrimination against, or harassment of, any person employed or seeking employment with Azuria on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

VEVRAA compliant – priority referral Protected Veterans requested Azuria Water Solutions and portfolio of trusted brands are the leading providers of technology-enabled solutions for the water industry.

Since 1971, the company has remained at the forefront of sustainable, cost-effective products and technologies to address aging water pipeline infrastructure. Learn more at Azuria.com.