Remote Trust & Safety Ops Team Lead: Fraud & Disputes

MoonPay Inc.; United States; Remote; USD 5,200 - 8,300; Full time

Benefits offered by this job

Equity package

Unlimited holidays

Private healthcare

Annual training budget

Hybrid/Remote options

Home office setup allowance

Job summary

MoonPay is seeking a Team Lead, Trust & Safety Operations in Bangalore to lead a Trust & Safety Analysts team across fraud operations and disputes workflows.

You will own team performance, coaching, and continuous improvement, partnering with QA to raise decision quality and align with policies and card network rules. The role emphasizes proactive problem solving, data‑driven improvements, and scalable processes.

Qualifications

• 4–5+ years of people management in Trust & Safety, Fraud Operations, or similar.
• Hands-on experience with fraud alerts, monitoring, disputes, and chargebacks.
• Knowledge of fraud typologies and card network rules (Visa/Mastercard).
• Ability to lead high‑volume operations with strong quality and SLAs.
• Comfort with AI/automation to improve efficiency and decision quality.

Responsibilities

• Lead and coach a team of Trust & Safety Analysts across fraud and disputes workflows.
• Own daily performance across alerts, monitoring, reviews, disputes, and escalations.
• Serve as senior escalation point for complex cases with risk-based decisions.
• Improve playbooks, QA insights, and decision quality via data.
• Collaborate with cross‑functional teams to enhance controls and customer experience.
• Drive strategic initiatives including automation and AI-enabled enhancements.

Skills

People management

Fraud operations

Data-driven decisions

Process improvement

AI & automation

Crypto fintech interest

Communication

Prioritization & organization

Tools

Unit21

Job description

MoonPay is seeking a Team Lead, Trust & Safety Operations in Bangalore to lead a Trust & Safety Analysts team across fraud operations and disputes workflows.

You will own team performance, coaching, and continuous improvement, partnering with QA to raise decision quality and align with policies and card network rules. The role emphasizes proactive problem solving, data‑driven improvements, and scalable processes.