Remote Travel Support Specialist

Alegría Travel Services; San Diego (CA); Remote; USD 34,000 - 60,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Career growth opportunities

Job summary

Alegría Travel Services is seeking a friendly, professional Customer Service Representative for a remote role. You will assist customers, respond to inquiries, and provide accurate information about travel options, bookings, and policies.

You will handle inquiries via phone, email, and chat, resolve issues, update records, and follow up to ensure satisfaction, while working independently and as part of a supportive team.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Ability to multitask and manage time effectively.
• Basic computer skills and comfort with online tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer concerns and handle complaints professionally.
• Update customer records and process requests.
• Follow up to ensure needs are met and maintain satisfaction.
• Escalate complex issues as needed.

Skills

Communication

Problem-solving

Time management

Interpersonal skills

Education

High school diploma

Job description

Alegría Travel Services is seeking a friendly, professional Customer Service Representative for a remote role. You will assist customers, respond to inquiries, and provide accurate information about travel options, bookings, and policies.

You will handle inquiries via phone, email, and chat, resolve issues, update records, and follow up to ensure satisfaction, while working independently and as part of a supportive team.