Remote Travel Support Specialist

Alegría Travel Services; New York (NY); À distance; USD 37 000 - 48 000; Plein temps

Résumé du poste

Alejía Travel Services is seeking friendly, professional customer service representatives for a remote role in New York. You will respond to inquiries via phone, email, and chat, provide accurate information about travel options, and ensure a positive customer experience.

Successful candidates will balance independence with teamwork, have excellent verbal and written communication, and be capable of handling multiple requests while maintaining high satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good organizational and time-management skills.
• Basic computer skills and familiarity with online communication tools.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not required.

Responsabilités

• Respond to customer inquiries via phone, email, and online chat.
• Provide accurate information about products and services.
• Resolve customer concerns and handle complaints professionally.
• Assist with processing requests and updating customer records.
• Follow up with customers to ensure their needs are met.
• Maintain a high standard of customer satisfaction.
• Escalate complex issues when necessary.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Time management

Teamwork / independence

Basic computer skills

Customer service experience (optional)

Formation

High school diploma or equivalent

Description du poste

Alejía Travel Services is seeking friendly, professional customer service representatives for a remote role in New York. You will respond to inquiries via phone, email, and chat, provide accurate information about travel options, and ensure a positive customer experience.

Successful candidates will balance independence with teamwork, have excellent verbal and written communication, and be capable of handling multiple requests while maintaining high satisfaction.