Remote Travel Support Concierge

Almaaventurera; City of Schenectady (NY); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Remote work

Full training

Career growth

Travel discounts

Collaborative remote team

Job summary

Almaaventurera is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home position offers full training, ongoing support, and growth opportunities within a travel-focused company.

You will handle inquiries via email, phone, and messaging, guide clients on travel requirements, and help with itinerary changes while maintaining a high level of customer service.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Detail-oriented

Remote work experience

Job description

Almaaventurera is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home position offers full training, ongoing support, and growth opportunities within a travel-focused company.

You will handle inquiries via email, phone, and messaging, guide clients on travel requirements, and help with itinerary changes while maintaining a high level of customer service.