Remote Travel Specialist (part time)

hjbtravels; Commerce City (CO); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Travel perks and discounts

Professional growth and training

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to post-trip follow-up. You will assist with arrangements, answer questions, and manage updates with professionalism and care.

The role emphasizes excellent communication, a client-centric approach, and the ability to work independently in a remote setting. Training and support are provided to help you deliver personalized service nationwide.

Qualifications

• Experience in travel, tourism, or hospitality preferred.
• Strong written and verbal communication abilities.
• Ability to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging in a timely, professional manner.
• Assist with travel bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Tools

Booking systems

Job description

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.