Remote Travel Specialist

Hjbtravels; Astoria (OR); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Supportive team

Job summary

A travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys efficiently. You will handle inquiries, manage bookings, and ensure a stress-free experience for travelers. Candidates should possess excellent communication skills and a background in customer service, ideally in travel or hospitality. The role offers remote flexibility, professional development, and exclusive travel perks, catering to those passionate about creating memorable travel experiences.

Qualifications

• Proven background in customer service, preferably in travel or hospitality.
• Ability to learn new systems and booking tools quickly.
• Passionate about travel and helping others.
• Ability to learn new booking tools quickly.
• Genuine enthusiasm for helping others create travel memories.

Responsibilities

• Assist with travel bookings, modifications, and cancellations.
• Provide timely responses to client inquiries via various channels.
• Ensure accurate information is provided on destinations and travel processes.
• Follow up with clients post-trip to assess satisfaction.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Proactive mindset

Tools

Booking systems

Job description

Overview

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.


• Support clients with booking modifications, cancellations, and special travel requests.


• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.


• Follow up with clients to confirm travel plans and gather feedback post-trip.


• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.


• Exclusive travel perks and access to industry-only discounts.


• Professional growth – ongoing training and support from a dedicated team.


• Be part of a passionate community focused on building dreams and memories through travel.

What We7re Looking For

• Excellent communication skills—both written and verbal.


• A background in customer service, ideally within travel, tourism, or hospitality.


• High attention to detail, strong organizational habits, and a proactive mindset.


• Tech-savvy and able to learn new systems and booking tools quickly.


• A genuine enthusiasm for travel and helping others create memorable experiences.