Remote Travel Experience Concierge — Flexible Hours

Nova Travels; City of Rochester (NY); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Access to travel perks and industry

Training resources and team support

Opportunities to grow within travel

Job summary

Nova Travels is seeking a Remote Travel Experience Coordinator to assist clients with travel preparation and trip coordination. The role focuses on keeping travelers organized, informed, and supported before journeys begin.

Key responsibilities include communicating with clients across channels, reviewing itineraries, and providing up-to-date destination information. The ideal candidate is organized, customer-focused, and comfortable working remotely with digital tools.

Qualifications

• Strong communication and organization are essential.
• Experience in customer service is preferred but not required.
• Comfortable using digital tools in a remote setting.

Responsibilities

• Communicate with clients through email, phone, and online platforms
• Review travel details and confirm itinerary information
• Provide accurate information about destinations and travel guidelines
• Help travelers prepare for upcoming trips by confirming important details
• Address client concerns and coordinate solutions when needed

Skills

Clear communication

Organized and detail-oriented

Customer service experience

Remote work with digital tools

Travel and customer support interest

Flexible hours

Training resources

Team support

Career growth in travel

Job description

Nova Travels is seeking a Remote Travel Experience Coordinator to assist clients with travel preparation and trip coordination. The role focuses on keeping travelers organized, informed, and supported before journeys begin.

Key responsibilities include communicating with clients across channels, reviewing itineraries, and providing up-to-date destination information. The ideal candidate is organized, customer-focused, and comfortable working remotely with digital tools.