Remote Travel Coordinator & Client Onboarding

Kenyan Edu; Long Beach (CA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO 15 days per year

Paid Federal holidays

Health insurance

3% retirement match

Phone and internet stipend

Travel industry discounts after 6 mo

2 company get-togethers per year

Job summary

Cranky Concierge is hiring a Travel Coordinator for a full-time remote role. The position runs 10am–7pm ET, Monday–Friday, supporting client communications, trip setup, and travel planning tasks from a remote home office.

Responsibilities include managing emails/calls, onboarding clients, answering pricing questions, processing refunds, and maintaining smooth daily operations. Strong English, reliability, and calm under pressure are essential.

Qualifications

• Native-level written and verbal English is required.
• U.S. Work Authorization.
• Background check will be required.

Responsibilities

• Manage inbound emails and phone calls in a timely and professional manner.
• Set up new trips for the Travel Planning team to work on.
• Be the friendly, professional first point of contact for clients.
• Inform new and existing clients about services and pricing.
• Assist with refunds, filing for compensation, and other pre- and post-travel tasks.
• Assist with travel planning tasks such as travel insurance quotes, seat assignments, and ticketing.

Skills

Reliability

Attention to detail

Work under pressure

Teamwork

English proficiency

Job description

Cranky Concierge is hiring a Travel Coordinator for a full-time remote role. The position runs 10am–7pm ET, Monday–Friday, supporting client communications, trip setup, and travel planning tasks from a remote home office.

Responsibilities include managing emails/calls, onboarding clients, answering pricing questions, processing refunds, and maintaining smooth daily operations. Strong English, reliability, and calm under pressure are essential.