Remote Travel Concierge | Client Experience & Planning

Cranky Concierge; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO 15 days

Federal holidays

Health insurance

3% retirement match

Phone & internet stipend

Travel industry discounts

Company events

Job summary

Cranky Concierge is hiring a Travel Coordinator to manage emails and calls, onboard clients, and keep the virtual office running smoothly. This remote, full-time role requires clear communication, reliability, and attention to detail during fast-paced operations.

The position offers standard hours of 10am–7pm ET, Monday to Friday, with an hourly starting rate of $17 and benefits including PTO, holidays, health insurance, and retirement matching. Candidates must be eligible to work in the U.S.

Qualifications

• Native-level written and verbal English required.
• Ability to manage daily client communications with accuracy.

Responsibilities

• Manage inbound emails and phone calls promptly and professionally.
• Set up new trips for the Travel Planning team.
• Be the friendly first contact for clients.
• Inform clients about services and pricing.
• Assist with refunds, compensation, and pre/post-travel tasks.
• Assist with travel planning tasks when time allows.

Skills

Reliability

English proficiency

Attention to detail

Under pressure

Humility & teamwork

Calm demeanor

U.S. work authorization

Background check

Communication

Job description

Cranky Concierge is hiring a Travel Coordinator to manage emails and calls, onboard clients, and keep the virtual office running smoothly. This remote, full-time role requires clear communication, reliability, and attention to detail during fast-paced operations.

The position offers standard hours of 10am–7pm ET, Monday to Friday, with an hourly starting rate of $17 and benefits including PTO, holidays, health insurance, and retirement matching. Candidates must be eligible to work in the U.S.