Remote Travel Concierge & Support Specialist

Livetripexperience; Raleigh (NC); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Fully remote team environment

Career advancement in travel sector

Mentorship and professional dev.

Travel deals and benefits

Job summary

Livetripexperience is seeking a Virtual Travel Experience Agent to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during trips, ensuring every interaction leaves them confident and excited about their journey.

As part of the virtual team, you will address client needs, manage itineraries, and offer personalized recommendations while maintaining clear, timely communication throughout the trip lifecycle.

Qualifications

• Customer-obsessed with genuine desire to help people.
• Organized with ability to manage multiple client itineraries.
• Adaptive to change and new tools and procedures.
• Experience in hospitality, concierge services, or travel agencies is a plus.
• Quiet workspace and reliable high-speed internet.

Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.
• Build trust with clients through professional, friendly, and timely communication.

Skills

Customer-obsessed

Organized

Adaptive

Hospitality experience

Remote work readiness

Job description

Livetripexperience is seeking a Virtual Travel Experience Agent to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during trips, ensuring every interaction leaves them confident and excited about their journey.

As part of the virtual team, you will address client needs, manage itineraries, and offer personalized recommendations while maintaining clear, timely communication throughout the trip lifecycle.