Remote Travel Concierge & Support Specialist

Remotetravelcareers; Pittsburgh (Allegheny County); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth opportunities within a travel-focused organization

Access to travel-related perks and industry discounts

Comprehensive training and ongoing support

Friendly and supportive remote team environment

Job summary

A travel support company is looking for a Remote Travel Support professional to assist clients throughout their travel journey. The role requires excellent communication skills and experience in customer service. Responsibilities include managing travel requests, providing accurate information, and ensuring client satisfaction. This is a fully remote position offering training and growth opportunities within the organization. Join a supportive team dedicated to client care and travel excellence.

Qualifications

• Experience in customer service, travel, hospitality, or support roles preferred.
• Ability to work independently in a remote, home-based environment.
• Comfortable learning and using booking systems and digital tools.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Assist with travel reservations, itinerary changes, cancellations, and special requests.
• Provide clear and accurate information regarding destinations, travel requirements, and internal procedures.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve inquiries or concerns in a timely and professional manner.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Job description

A travel support company is looking for a Remote Travel Support professional to assist clients throughout their travel journey. The role requires excellent communication skills and experience in customer service. Responsibilities include managing travel requests, providing accurate information, and ensuring client satisfaction. This is a fully remote position offering training and growth opportunities within the organization. Join a supportive team dedicated to client care and travel excellence.