Remote Travel Concierge & Support Specialist

Nexora Talent; Baltimore (MD); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training opportunities

Team collaboration

Job summary

Nexora Talent is seeking a Travel Customer Support Specialist to help travelers from planning to return home. You will assist with arrangements, answer questions, manage updates, and ensure clients feel confident at every step.

You will work remotely with a structured schedule, deliver clear destination guidance, resolve issues with empathy, and build lasting relationships in the travel industry. Hospitality or travel experience is welcomed but not required, and training is provided.

Qualifications

• Strong written and verbal communication.
• Customer service experience welcomed but not required.
• Excellent attention to detail and organizational abilities.
• Comfortable learning new digital tools and travel systems.

Responsibilities

• Handle inquiries via email, phone, and messaging with professionalism.
• Assist clients with itinerary changes and travel questions.
• Provide destination information, requirements, and docs guidance.
• Confirm travel details and gather post-trip feedback.
• Resolve concerns with empathy and timely communication.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Tech savviness

Tools

Travel systems

Job description

Nexora Talent is seeking a Travel Customer Support Specialist to help travelers from planning to return home. You will assist with arrangements, answer questions, manage updates, and ensure clients feel confident at every step.

You will work remotely with a structured schedule, deliver clear destination guidance, resolve issues with empathy, and build lasting relationships in the travel industry. Hospitality or travel experience is welcomed but not required, and training is provided.