Remote Travel Concierge & Support Pro

Livetripexperience; New York (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive training

Travel perks and industry discounts

Job summary

A remote travel services company is searching for a dedicated Remote Travel Support Specialist to assist clients throughout their travel journey. Responsibilities include providing support via email, chat, and phone, managing itinerary changes, and troubleshooting any travel-related issues. Ideal candidates should have excellent communication skills, a customer support background, and the ability to work independently in a remote environment. The position offers flexible hours and travel perks.

Qualifications

• Excellent written and verbal English skills are a must.
• Proven ability to work independently in a remote setting.
• Previous background in customer support or the travel industry is highly valued.

Responsibilities

• Act as the first line of support for clients via email, chat, and phone regarding their travel plans.
• Process booking modifications, flight cancellations, and special accommodation requests promptly.
• Troubleshoot travel-related issues in real-time to minimize client stress.
• Maintain up-to-date knowledge of travel requirements and destination protocols.
• Document all client interactions and updates in our internal systems.

Skills

Problem Solver

Tech-Savvy

Excellent Communication

Customer Support Experience

Time Management

Job description

A remote travel services company is searching for a dedicated Remote Travel Support Specialist to assist clients throughout their travel journey. Responsibilities include providing support via email, chat, and phone, managing itinerary changes, and troubleshooting any travel-related issues. Ideal candidates should have excellent communication skills, a customer support background, and the ability to work independently in a remote environment. The position offers flexible hours and travel perks.