Remote Travel Concierge – Customer Service & Booking Expert

Izzy World Travels; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Training program

Professional development

Health insurance (ASTA)

Job summary

Izzy World Travels is seeking a Remote Travel Professional to provide premier customer service to clients. You will be proactive, friendly, coachable, with a passion for travel, and will benefit from on-the-job training and a certification program.

Responsibilities include assessing travel needs, tailoring marketing materials for social channels, recommending destinations, booking arrangements, handling payments, preparing itineraries, and maintaining relationships with vendors.

Qualifications

• Excellent written and oral communication skills in English.
• Familiarization with social media platforms, Zoom, and Google Suite (preferred).
• Detail-oriented with strong organizational skills.
• Exceptional problem-solving and interpersonal skills.
• Fast learner with ability to operate various computer applications and software programs (preferred).
• Ability to multi-task and prioritize tasks with proficiency and have an entrepreneurial mindset.

Responsibilities

• Communicate with prospective clients to assess travel needs, preferences, and desired budget.
• Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers.
• Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements.
• Book travel arrangements, collect payments and associated fees, and obtain required documentation.
• Prepare all pre-departure itineraries and handle any travel-related conflicts in a timely manner.
• Maintain professional relationships with all travel vendors, clients, and tour operators.

Skills

Communication skills

Social media familiarity

Detail-oriented

Problem-solving

Multi-tasking

Entrepreneurial mindset

Education

High school diploma or GED

Associate or Bachelor's in travel/hospitality/business

Travel agent experience (preferred)

Tools

Google Suite

Zoom

Job description

Izzy World Travels is seeking a Remote Travel Professional to provide premier customer service to clients. You will be proactive, friendly, coachable, with a passion for travel, and will benefit from on-the-job training and a certification program.

Responsibilities include assessing travel needs, tailoring marketing materials for social channels, recommending destinations, booking arrangements, handling payments, preparing itineraries, and maintaining relationships with vendors.