Remote Travel Concierge & Client Support

Dreamstravelcr; Corpus Christi (TX); À distance; USD 32 000 - 52 000; Plein temps

Résumé du poste

Dreamstravelcr is seeking a Remote Travel Client Support Representative to assist travelers with travel-related needs and ensure a positive client experience. This role emphasizes friendly, problem-solving support across chat, email and phone channels.

You will communicate with clients across multiple platforms, review travel details and confirm plans, provide accurate travel information and guidance, follow up before trips, and escalate concerns as needed to maintain high satisfaction.

Qualifications

• Experience delivering friendly customer service across travel-related topics.
• Ability to multi-task and manage inquiries across channels.
• Strong problem-solving and active listening skills.

Responsabilités

• Assist travelers with travel-related needs through chat, email, and phone.
• Review travel details and confirm plans with clients.
• Provide accurate travel information and guidance.
• Follow up with clients before trips and address concerns.
• Escalate issues when necessary to ensure a positive experience.

Connaissances

Customer service

Multichannel support

Clear communication

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Dreamstravelcr is seeking a Remote Travel Client Support Representative to assist travelers with travel-related needs and ensure a positive client experience. This role emphasizes friendly, problem-solving support across chat, email and phone channels.

You will communicate with clients across multiple platforms, review travel details and confirm plans, provide accurate travel information and guidance, follow up before trips, and escalate concerns as needed to maintain high satisfaction.