Remote Travel Concierge & Client Relations

Socket.dev; Dallas (TX); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks and discounts

Professional growth and training

Community of travel enthusiasts

Job summary

Socket.dev is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return.

You’ll respond to inquiries, assist with bookings, cancellations, and special requests, and provide up-to-date information on destinations and documentation. Join a supportive team delivering seamless travel experiences with empathy and accuracy. Our remote role offers flexible hours and ongoing professional growth.

Qualifications

• Excellent communication skills - both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction

Skills

Communication

Customer service

Attention to detail

Tech savviness

Travel passion

Tools

Booking tools

Job description

Socket.dev is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return.

You’ll respond to inquiries, assist with bookings, cancellations, and special requests, and provide up-to-date information on destinations and documentation. Join a supportive team delivering seamless travel experiences with empathy and accuracy. Our remote role offers flexible hours and ongoing professional growth.