Remote Travel Client Support Specialist

Sawmilldcllc; Alpharetta (GA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training and ongoing 지원

Growth opportunities within a travel‑f

Access to travel-related perks and行业优惠

Supportive and collaborative remote团队

Job summary

Remote Client Support Representative role, fully remote in the United States. You will assist travelers before, during, and after trips, handling inquiries, itinerary changes, and special requests with a focus on accuracy and excellent service.

Ideal candidates are highly organized, with strong written and verbal communication skills, and comfortable learning new booking platforms and digital tools in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independent work

Learning new tools

Travel passion

Tools

Booking platforms

Job description

Remote Client Support Representative role, fully remote in the United States. You will assist travelers before, during, and after trips, handling inquiries, itinerary changes, and special requests with a focus on accuracy and excellent service.

Ideal candidates are highly organized, with strong written and verbal communication skills, and comfortable learning new booking platforms and digital tools in a remote environment.