Remote Travel Client Support Associate

Beyondthetravelsco; Cleveland (OH); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training resources

Access to company-approved travel syst

Ongoing learning opportunities

Professional development within travel

Job summary

Beyond the Travels Agency is seeking organized, customer-focused individuals to join our remote team as travel planning assistants. You will research destinations, coordinate bookings, maintain records, and support clients throughout the planning process.

This remote role offers onboarding, access to travel systems and supplier resources, ongoing learning, and opportunities for professional development within the travel industry.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable using computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and confirm booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client preferences.
• Maintain organized and accurate travel records and documentation.
• Review reservation information for accuracy before final confirmation.
• Follow company policies, procedures, and customer service standards.
• Assist clients with travel-related questions before and after reservations are finalized.

Skills

Communication

Organization

Remote work

Computer literacy

Email handling

Tools

Reservation platforms

Email clients

Job description

About Us

Beyond the Travels Agency offers professional travel planning services for individuals, families, couples, and groups. We assist clients with planning and coordinating vacations, cruises, resort stays, tours, and other leisure travel arrangements through established suppliers.

Position Summary

We are seeking organized, customer-focused individuals to join our team. In this role, you will assist with destination research, coordinate booking requests, maintain accurate travel records, and provide support to clients throughout the planning process. This position is performed remotely using online communication and reservation platforms.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and confirm booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client preferences.
• Maintain organized and accurate travel records and documentation.
• Review reservation information for accuracy before final confirmation.
• Follow company policies, procedures, and customer service standards.
• Assist clients with travel-related questions before and after reservations are finalized.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable using computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.
• Must be at least 18 years of age and legally authorized to work in the location where the position is offered.
• Previous experience in travel, hospitality, customer service, administrative support, or a related field is helpful but not required.

What We Provide

• Remote work environment.
• Comprehensive onboarding and training resources.
• Access to company-approved travel systems and supplier resources.
• Ongoing learning opportunities and team support.
• Opportunities for professional development within the travel industry.