Remote Travel Client Implementation Lead

Flight Centre Travel Group; United States; Remote; USD 88,000 - 90,000; Full time

Job summary

Flight Centre Travel Group in Canada is seeking a Client Implementation Manager to lead onboarding for domestic and multinational clients, coordinating with internal teams and client stakeholders to ensure a smooth start.

This role emphasizes delivering a superior customer experience, managing multiple projects, and adhering to timelines and budgets. French and English bilingualism, willingness to travel, and strong communication skills are essential.

Qualifications

• At least 2 years experience in Flight Centre or as an Implementation Manager.
• Deep knowledge of implementation processes.
• Proven track record of success.
• Strong project coordination and time management.
• Ability to manage multiple projects simultaneously.
• Excellent verbal and written communication.
• Business sense and problem-solving abilities.
• Experience working with clients and stakeholders at various levels.
• Willingness to travel occasionally.
• French and English bilingualism required.
• Reliable high-speed internet connection.
• Adaptability in a dynamic environment.

Responsibilities

• Manage implementation and integration for domestic and multinational clients.
• Deliver quality customer experience throughout project lifecycle.
• Coordinate implementation meetings with stakeholders.
• Track timelines and milestones.
• Identify and communicate project risks.
• Maintain SOWs and project files.
• Support regional multinational implementation projects.
• Monitor progress with internal tools.
• Ensure adherence to standards and best practices.
• Contribute to continuous improvement through feedback.

Skills

Implementation management

Bilingual French/English

Project coordination

Tools

Online booking tools

Job description

Flight Centre Travel Group in Canada is seeking a Client Implementation Manager to lead onboarding for domestic and multinational clients, coordinating with internal teams and client stakeholders to ensure a smooth start.

This role emphasizes delivering a superior customer experience, managing multiple projects, and adhering to timelines and budgets. French and English bilingualism, willingness to travel, and strong communication skills are essential.