Remote Travel Booking Specialist

HB Travels; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Travel discounts

Training and support

Supportive team

Job summary

Agency USA is seeking a Travel Booking Coordinator to support clients through vacation planning and bookings. You will manage reservations, respond to inquiries, coordinate travel details, and ensure a smooth, stress-free experience from start to finish.

Fully remote position nationwide, offering travel perks, discounted industry rates, and ongoing training to help you grow in travel booking and customer service.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and excellent organizational skills.
• Ability to manage bookings efficiently and accurately.
• Willingness to learn new booking systems and tools quickly.
• Positive, client-focused attitude and genuine interest in helping travelers.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, bookings, itinerary changes, cancellations, and special accommodation requests.
• Provide accurate and up-to-date information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.

Skills

Communication skills

Customer service experience

Attention to detail

Booking management

Learning new systems

Client-focused attitude

Tools

Booking tools

Job description

Agency USA is seeking a Travel Booking Coordinator to support clients through vacation planning and bookings. You will manage reservations, respond to inquiries, coordinate travel details, and ensure a smooth, stress-free experience from start to finish.

Fully remote position nationwide, offering travel perks, discounted industry rates, and ongoing training to help you grow in travel booking and customer service.