Remote TPR QA Analyst & Policy Coach

Knowledge Services; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Knowledge Services is seeking a Third-Party Review (TPR) Analyst in Indianapolis, Indiana to conduct independent case reviews that enhance quality assurance for eligibility staff. The role requires analytical skills and a commitment to accuracy in adhering to State and Federal policies.

The TPR Analyst will coach eligibility staff, deliver training sessions, and collaborate with the Program Management Team to address quality issues. An excellent opportunity for candidates with experience in SNAP, TANF, and Medicaid.

Qualifications

• 3+ years in Public Assistance (SNAP, TANF, Medicaid).
• Knowledge of Federal and State of Indiana Social Services programs required.
• Strong time management and organization skills.

Responsibilities

• Conduct comprehensive reviews of eligibility case processing.
• Deliver live training sessions and presentations.
• Provide individualized coaching to eligibility staff.

Skills

Analytical skills

Problem-solving skills

Communication skills

Team player

Attention to detail

Tools

Word

Excel

PowerPoint

Job description

Knowledge Services is seeking a Third-Party Review (TPR) Analyst in Indianapolis, Indiana to conduct independent case reviews that enhance quality assurance for eligibility staff. The role requires analytical skills and a commitment to accuracy in adhering to State and Federal policies.

The TPR Analyst will coach eligibility staff, deliver training sessions, and collaborate with the Program Management Team to address quality issues. An excellent opportunity for candidates with experience in SNAP, TANF, and Medicaid.