Remote Tour Planning & Operations Associate - MyBus Expert

JTB Americas, Ltd.; Torrance (CA); Hybrid; USD 36,000 - 52,000; Full time

Job summary

JTB USA, Inc. is seeking a Junior level professional to plan, develop, and operate MyBus tours in a dynamic travel environment.

The role focuses on coordinating transportation, tickets, and services while maintaining customer satisfaction and profitability. The candidate should have 0–1 year in travel and fluent Japanese, with strong planning and communication skills. Hybrid work with occasional onsite presence is offered.

Qualifications

• 0–1 year of travel industry experience.
• Fluent in Japanese.
• Strong communication and planning skills.

Responsibilities

• Plans and develops MyBus tours to meet demand.
• Coordinates buses, guides, tickets, restaurants, and related services.
• Improves efficiency and profitability of operations.
• Handles delays and customer questions; supports sales and agencies.
• Maintains customer base with high-quality service.
• Negotiates with operators on prices and itineraries.

Skills

Japanese language fluency

Job description

JTB USA, Inc.

Job Description

Position:

Junior

Date:

December 2015

Division:

DMC

Report to:

Supervisor

Department:

DMC Leisure USA DPS (MyBus)

Direct Reports:

n/a

FLSA Status:

Non-Exempt

Job Rank:

A

Remote Work Status

Full Remote/Hybrid (reports to office # times per week)/Onsite

Pay Grade:

n/a

Location:

LAX

Competency Requirements:

Level I Specialist

GENERAL POSITION SUMMARY

This position is responsible for planning, developing and operating My Bus tours.

ESSENTIAL JOB FUNCTIONS

Operation / Planning and Developing MyBus Tours (% of Time Spent: %)

• Plans new tour/capabilities and product line to meet the FIT demand.

• Handles operations/arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.

• Improves and maintains operational efficiency and profitability.

• Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.

• Answers questions from Sales team and travel agencies.

• Makes estimates for special requests and arrangements

• Deals with complaints or suggestions from customers.

• Monthly closes tour transactions; reports costs and profits.

• Sets up promotional campaign for web customers and agencies.

• Fully understands and acts on our customer needs.

• Negotiates with operators for prices, itineraries etc.,

• Communicates well with operators, sales team, and travel agencies.

• Uses judgment in regular interaction with operators and related parties.

• Consults with your superiors or experienced colleagues when troubleshooting.

• Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.

• Understand own function from a bigger, organizational perspective, and its impact on daily activities.

Other Duties:

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.

• Performs special projects and other miscellaneous duties as assigned by your superiors.

• Maintains high ethical standards in the workplace.

• Reports all irregular issues and problems to your superiors for solutions.

• Maintains good communication with your superiors, office staff members and outside contacts.

• Complies with all company policies and procedures.

• Responsible for maintaining a clean and safe working area.

Supervisory Responsibilities: n/a

MINIMUM QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Possesses 0-1 years of experience in the travel industry, or equivalent skills, in the area of their own expertise.

Skills and Knowledge

• Possesses sufficient knowledge and skills to perform day-to-day responsibilities. Requires minimum supervision.

• Speaks, reads, and writes fluently in Japanese language.

Certificates and Licenses

• none

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Working Hours:

• Normal business hours between 8:45 a.m. to 5:30 p.m.,

• May be required to work after normal business hours and weekends.

Working Environment:

• Work is performed in an air-conditioned office environment.

• Work can be performed remotely but may be required to report to the Los Angeles Office two times per week or as required.

• Infrequent (two times per year) domestic travel by air is required.

• Subject to varying atmospheric conditions, up to and including, noise, pollution, dust, fumes, and vehicle exhaust.

Equipment Used:

• General office equipment including phones, fax, copier, personal computer, scanner, etc.

• Software includes the use of Windows operating system, MS office, LARS.

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this position, the employee is required tofrequently sit and occasionally must stand, walk, use hands and fingers, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

The mental demands described here are representative of those that must be met by an employee to successfully complete the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this position, the employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret, and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.