Remote Tier 2 Trade Platform Support Specialist

TEEMA Solutions Group; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

TEEMA Solutions Group is seeking an Account Service Desk Specialist II for primarily remote Tier 2 support. This role involves providing advanced assistance for the Automated Commercial Environment (ACE), managing inquiries from government agencies and trade partners.

Ideal candidates will have 2+ years of experience in technical support and strong troubleshooting skills. The position entails managing user accounts, incident responses, and facilitating technical training.

Join a mission-driven team supporting crucial trade operations for the U.S. government.

Qualifications

• 2+ years of IT help desk, technical support, or customer support experience.
• Experience supporting web portals or account management processes.
• Strong troubleshooting, communication, and documentation skills.

Responsibilities

• Support user enrollment, account activation, and portal administration.
• Assist with documentation updates and knowledge management.
• Provide urgent incident response and ongoing platform training.

Skills

IT help desk experience

Technical support

Customer support skills

Troubleshooting

Tools

ServiceNow

ITSM platforms

Job description

TEEMA Solutions Group is seeking an Account Service Desk Specialist II for primarily remote Tier 2 support. This role involves providing advanced assistance for the Automated Commercial Environment (ACE), managing inquiries from government agencies and trade partners.

Ideal candidates will have 2+ years of experience in technical support and strong troubleshooting skills. The position entails managing user accounts, incident responses, and facilitating technical training.

Join a mission-driven team supporting crucial trade operations for the U.S. government.