ACE Tier 2 Account Support Specialist — Remote

TEEMA Solutions Group; Orlando (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

TEEMA Solutions Group is seeking an ACE Account Service Desk Specialist II in Florida. This Tier 2 support role focuses on assisting a large user community with the Automated Commercial Environment (ACE), the U.S. government’s primary trade processing platform.

Candidates should have at least 2 years of IT help desk experience and strong troubleshooting skills. The role offers a primarily remote working environment with a rotating 24/7 shift schedule.

Qualifications

• 2+ years of IT help desk, technical support, or customer support experience.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Ability to work rotating schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide technical assistance and support for ACE platform issues.
• Assist with user enrollment, account activation, and access management.
• Troubleshoot technical and operational issues related to the ACE.

Skills

IT help desk experience

Troubleshooting skills

Customer service skills

Communication skills

Documentation skills

Tools

ServiceNow

ITSM platforms

Job description

TEEMA Solutions Group is seeking an ACE Account Service Desk Specialist II in Florida. This Tier 2 support role focuses on assisting a large user community with the Automated Commercial Environment (ACE), the U.S. government’s primary trade processing platform.

Candidates should have at least 2 years of IT help desk experience and strong troubleshooting skills. The role offers a primarily remote working environment with a rotating 24/7 shift schedule.